Frequently Asked Questions

Water supplied from any source other than from a public water utility company such as United Utilities, Yorkshire Water, ect is a private water supply.
Most of these supplies are situated in remote, rural parts of the country and can originate from a range of sources including; boreholes, natural springs, and watercourses.

If you need help identifying your water supply or just need some advice please contact our office.

The most common sources of private water supplies are boreholes and spring or surface derived water. Other sources include wells, streams, lakes and lochs.

Most private water supply systems will require some form of filtration for a clean and safe drinking water.

The majority of filtration systems require an annual service, with more involved treatment possibly needing attention 2,3 or 4 times per year.

The most basic of treatment is often a cartridge filter and UV steriliser.

Typical spring water systems may also have a pH corrector which will require the media topping up periodically.

Borehole water often suffers from higher mineral concentrations so requires filtration for iron, manganese, pH and possibly water softening.

JN Environmental can quote for servicing on existing systems (no matter who installed it) from photographs sent to us. Just send your name, address and photos of each part of the equipment to info@jnenvironmental.co.uk
Alternatively call 01706 823744 to arrange a site visit.

Drinking unfiltered water from a borehole or spring may cause nausea and diarrhoea, abdominal pain, an increased temperature, & headaches. More severe cases can lead to bloody diarrhoea, dehydration or even kidney failure.

High concentrations of iron in water can lead to hemochromatosis, which can lead to liver, heart and pancreatic damage, as well as diabetes. Early symptoms include fatigue, weight loss, and joint pain.

Long term exposure to high manganese levels can lead to a variety of psychiatric and motor disturbances, termed manganism.

Firstly, don’t panic. The council will give you sufficient time to implement any improvements. If the council have advised on any practices such as boiling the water for drinking or using bottled water you should do this.

Contact JN Environmental
Phone: 01706 823744 or 07722 129044

Email: info@jnenvironmental.co.uk

We can discuss the failures and advise on the best course of action to remedy the failures. It may be that new equipment is required or that existing equipment requires servicing correctly.

We carry out free of charge site surveys throughout the UK. In some cases we can provide a competitive quote through pictures sent to us via email.

UV Disinfection is the approved method for removing harmful bacteria from borehole or spring water.
The UV must be correctly sized for reliable bacteria sterilization and serviced at least annually to maintain a bacteria free water supply.
A UV requires a minimum of a pre filter to achieve an optimum transmission of light. A UV unit will not alter the taste of your water or remove any of its healthy minerals. We stock a wide range of UV's and associated spares.

Many private water supplies suffer from acidic water with a pH of less than 7.0. This water will corrode copper pipe, causing leaks and blue/green staining of sanitary ware. The leached copper will also stain light coloured hair. A pH Correction unit will adjust the pH of your water to stop any further problems.

Many private water supplies suffer from acidic water with a pH of less than 7.0. This water will corrode copper pipe and equipment, causing leaks. A pH Correction unit will adjust the pH of your water to stop any further problems.

Tannins are a natural organic material that can be the by-products of nature’s fermentation process, be created as water passes through peaty soil and decaying vegetation. This can cause water to have a faint yellow to tea-like colour, and can cause yellow staining on fabrics, fixtures, china and laundry.

Tannins may give a tangy or tart aftertaste to water. They may also cause water to have a musty or earthy odour.

Tannins – also known as fulvic or humic acid – are more common in surface water supplies and shallow wells than in deep wells. Water in marshy, low-lying, or coastal areas is also more susceptible to tannins.

Tannins can be reduced with a tannin filter. A tannin filter uses a specially selected anion resin which has an affinity to tannins, and regenerates on salt (using the chloride) to remove the colour.

This problem is most likely due to the presence of iron in your water supply. More commonly in borehole water and usually alongside the presence of manganese. The iron can be dissolved in the water so appearing clear but once is contact with air the iron can precipitate from solution turning brown. This is often shown in animals water bowls.

An iron and manganese reduction filter can be used to overcome this problem.

Private Water Supplies are flagged up on an increasing number of property searches. This often isn’t a problem if filtration is in place and is regularly maintained. Unfiltered water or areas of risk may be highlighted by the council. This can lead to sales falling through - sometimes at a huge expense.

JN Environmental can conduct a home buyers survey for prospective buyers including laboratory water testing to advise on the water quality and filtration requirements.

Office 01706 823744
Engineer's Mobile 07722 129044
Email: info@jnenvironmental.co.uk

Yes, we certainly can.

JN Environmental can quote for servicing and upgrades on existing systems (no matter who installed it) from photographs sent to us. Just send your name, address and photos of each part of the equipment to info@jnenvironmental.co.uk
Alternatively call 01706 823744 to arrange a site visit.

No, but we work closely with the best borehole drillers in the country. We work only the best in the business to compliment our treatment systems - which are second to none.

Unlike our competitors, we don't claim to be a "one stop shop". We specialize only in what we do best - Private Water Supply Treatment.

Using bottled water as the main drinking supply to the house can be very costly and generates lots of plastic waste.

Correctly filtered spring water will taste better than bottled water. In part this is due to spring water being well aerated and a low pH adds a natural sweetness to water.
It is important to remember that even though you may not use your Private Water Supply for consumption it could still have a negative effect on your plumbing and heating systems - for example; water with a low pH will attack any copper pipework and heating cylinders.

This type of problem usually occurs on borehole supplies and is a clear indicator that the water contains high levels of iron or manganese.
The water entering the house may look perfectly clear, however, once air is introduced into the water the iron leaves behind an orange or brown stain.
Iron and manganese staining can cause unsightly staining on your white bathroom suite.
Contact us today
Office: 01706 823744
Engineer's Mobile: 07722 129044
Email: info@jnenvironmental.co.uk

Yes, many dissatisfied former customers of Springbore have asked us to take over the servicing of the equipment supplied by them for various reasons. As a more established business we have a fully stocked commercial warehouse and workshop meaning we can buy in bulk from our trusted suppliers ensuring our prices remain lower than "work from home" traders such as Springbore. Our team of 4 engineers and support staff means we can cover a greater area and respond quickly to call outs.

We are very familiar with the type of equipment installed by Springbore.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.

FRAUD NOTICE
On the 7th february 2023 it was brought to our attention that SpringBore Ltd have been attempting to fraudulently intercept our customers by using a .com variant of our website www.jnenvironmental.co.uk to deceive customers onto a website that has nothing to do with JN Environmental Ltd, Filter-Store or any of our other associated businesses.

We would like to ensure our customers are coming through to us directly, we do not use subcontractors and we have no affiliation with SpringBore Ltd, SP Marketing, or any of their business associates that promote this fraudulent approach to running a business.

For more information about this please see the below link:
www.jnenvironmental.co.uk/springbore-private-water-supply-technologies

Office: 0161 523 6357
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes. Many former customers of Springhill have asked us to take over the servicing of equipment provided by them. As a small family run business we have much smaller overheads than large companies like Springhill so our prices tend to be much cheaper and we can offer a more personal service.

Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.

We have engineers available to attend site or provide assistance over the phone.

Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes.

Many of our customers have asked us to take over the servicing of equipment provided by other companies.

We are very familiar with all types of filtration systems. Our work is of the highest standard, fully guaranteed and our rates cannot be beaten. We have engineers available at all times for assistance including help over the phone.

Office 01706 823744
Engineer's Mobile 07722 129044
Email: info@jnenvironmental.co.uk

Yes. Many former customers of Marshall Pumps / CleanStream have asked us to take over the servicing of equipment provided by them. Often customers come to us due to over inflated service costs or lack of knowledge from engineers attending site.
We are very familiar with the type of equipment installed by Marshall Pumps / Cleanstream.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.
Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes. We are very familiar with the type of equipment installed by Dales Water.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.
Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes. We are very familiar with the type of equipment installed by Prosep Filters.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.
Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes. We are very familiar with the type of equipment installed by Waterline.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.
Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk

Yes. We are very familiar with the type of equipment installed by EPS Aberystwyth.
Our work is carried out to the highest standards, fully guaranteed and our rates cannot be beaten by any other company.
We have engineers available to attend site or provide assistance over the phone.
Office: 01706823744
Engineer's Mobile: 07722129044
Email: info@jnenvironmental.co.uk